SideTrak™ Troubleshooting

Start by downloading the drivers, click the button below to watch our installation video.


Once you have downloaded your drivers and watched our installation video, check here if you have any further questions or concerns!

SideTrak won't turn on and/or load
SideTrak still won't connect to my Macbook with Mojave
SideTrak won't clip on magnetic plates
I accidentally put the magnetic plates in the wrong place
Screen doesn't slide out all the way
Screen is flickering, frozen or won't turn on
Screen on Macbook with High Sierra will not extend
Citrix is glitching on Windows
Text and images are small on Windows
Screen is flickering on Windows

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Office: 240-580-TRAK (8725)


2700 Prosperity Ave. Fairfax, VA 22031

Opening Hours

Monday to Friday: 9:00AM - 4:30PM EST

If your question was not answered, please contact us!