Initial Troubleshooting Steps
- Make sure your laptop is turned on and open
- Plug the SideTrak directly into all ports on your computer (USB-A and/or USB-C) and wait 2.5 minutes after each port
- Try the SideTrak on another computer
- Test the SideTrak with a different USB-C or USB-A cord if you have an extra
Screen is Still Flickering, Frozen, or Won’t Turn On
If you are still experiencing connectivity issues, please reach out to us at firstname.lastname@example.org, 240-580-TRAK(8725), or through our support chat!